Content Designer

Liberty Mutual Insurance • Boston, MA

1d

About The Position

At Liberty Mutual, our User Experience organization is on a mission to create extraordinary digital experiences that help us win with customers, agents, and prospects. We are redefining what best-in-class looks like in the insurance industry—delivering intuitive, seamless digital quoting and making digital our primary channel for service and claims. If you’re passionate about crafting meaningful, user-centered content that drives clarity and confidence, we invite you to join us.
About the Role
As a Content Designer supporting our Claims Intake experience, you’ll play a critical role in shaping how customers interact with Liberty Mutual during key moments. You’ll collaborate closely with cross-functional partners to design clear, effective, and engaging content that improves usability and enhances the overall customer journey.
About the Team
You’ll be part of a dynamic community of 80+ Experience Designers working across the organization. In addition, you’ll partner closely with a focused team of designers dedicated to the Claims Intake space, allowing for both broad collaboration and deep domain expertise.

Requirements

• As typically acquired through a Bachelor`s degree or equivalent experience and 5+ years of experience in a related field: Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
• Familiarity with the following core disciplines, with demonstrated proficiency in at least two: visual design, UX design, prototyping, front-end development, user research and/or experiment design
• Exceptional written and oral communication skills
• Ability to present projects and status reports to team leadership
• Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams
• Proven track record of collaborating effectively with cross-functional teams

Responsibilities

• Collaborate cross-functionally: Partner with product managers, designers, engineers, analysts, researchers, and fellow content designers to deliver cohesive, user-centered solutions.
• Work closely with insurance product subject matter experts to understand business requirements and translate them into effective content strategies.
• Identify and drive content opportunities: Apply content design methodologies to uncover opportunities that improve user experience, including information architecture, content hierarchy, and microcopy.
• Craft clear, concise content: Write and refine content that aligns with Liberty Mutual’s tone and voice guidelines, adheres to established standards, and reflects best practices for each digital channel.
• Leverage user insights: Continuously evaluate content effectiveness through user feedback, research, and data. Use insights to iterate and optimize experiences for clarity, usability, and impact.

Benefits

• Be part of a forward-thinking UX organization shaping the future of digital insurance
• Collaborate with a large, talented design community while contributing to a high-impact product area
• Work on meaningful experiences that support customers during important, real-life moments
• Opportunities for growth, innovation, and professional development
• comprehensive benefits
• workplace flexibility
• professional development opportunities
• opportunities provided through our Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level