Content Designer

PNC • Columbus, OH

1d • $68,000 - $119,600 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Content Designer on PNCs Digital team, you will be based in Pittsburgh, PA, Cleveland, OH, Columbous, OH or Philadelphia, PA We’re looking for a Content Designer to join PNC Bank’s digital team. At PNC, you’ll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with content designers, experience designers, agile development teams, and core product team members. You’ll use a strong, critical voice to deliver an engaging, consistent and accessible experience to your audiences. As a part of the digital product development process, create content for digital experiences. Collaborate with experience designers, agile development teams, and core product team members. Deliver an engaging, consistent, and accessible experience to your audiences. Create content and consult on voice, style, and grammar.

Requirements

• Are a natural collaborator and an excellent communicator
• Advocate for users and inspire a culture of design thinking
• Can handle multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Have working knowledge of design fundamentals in a digital space
• Love language and feel passionate about things like voice, style and grammar
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Nice To Haves

• 1-2 years working in UX with foundational understanding of best practices and principles
• Experience working on user journeys (happy paths, sad paths, error states, etc.)
• An online portfolio, writing samples or published work
• Experience in or an understanding of agile development processes
• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Responsibilities

• Support content creation and be a subject matter expert, working closely with other content designers and experience designers to apply your content design skills to an established product
• Identify problems and craft creative content solutions that educate and empower users
• Collaborate with other content designers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
• Collaborate with research partners and others to test and get feedback on content and experiences
• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews
• Socialize & suggest changes to content guidelines that provide consistent language and labeling across a range of touchpoints.
• Conduct user research; creating test plans, interview guides, test scripts, and analysis documents.
• Shape the role of content in the digital product development process and work alongside product managers for legal, risk, and compliance reviews.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees