The Content & Business Success Manager

Netflix • Los Angeles, CA

1d • $180,000 - $270,000

About The Position

At Netflix, the mission is to entertain the world by pushing the boundaries of storytelling, global fandom, and making the unimaginable a reality, merging creativity, intuition, and cutting-edge technology. The Content and Business Product Success team uniquely bridges the gap between software product development for Netflix Studio and the Studio employees & external partners who use these products. This Success Team actively engages cross-functional teams daily to drive change management, lead user education, support go-to-market launch campaigns, positively influence product adoption, and facilitate feedback loops with end-users, stakeholders, and Product teams. The main goal is to empower all users (internal & external) of Netflix technology to perform their jobs faster, easier, and smarter, while adding value to their business goals. Insights gathered from this process are shared with product teams to influence product development. The Content & Business Success Manager (SM) acts as a trusted advisor, building relationships, designing and delivering tailored learning experiences for end users, driving product adoption, and enhancing their engagement with Netflix-built applications. Responsibilities include developing user communication & education strategies and implementing blended, scalable learning solutions for Netflix-built apps. SMs cultivate relationships with specific user groups across various business functions, collect and interpret product feedback, and provide actionable insights into product reception for Product partners managing roadmaps. While the core UCAN/LATAM team is based in Los Angeles, this role demands global thinking and proactive regional collaboration to reach internal and external users worldwide. The ideal candidate is passionate about learning, capable of empowering users to derive value from software, and possesses a keen understanding of complex, interconnected product workflows.

Requirements

• Has 3-5 years of Learning and Development or Customer/User Success experience
• Ability to design blended learning programs (set goals, create and deliver curriculum & all materials, gather data, measure effectiveness)
• Superb content creation skills for all learning materials (video, simulations, documentation)
• Skilled in delivering both in-person and online programs with strong facilitation skills
• Proven track record of evaluating programs and putting in place effective measures to assess impacts on end users
• Familiarity with Finance or Accounting teams and core financial processes (e.g., budgeting, forecasting, procure-to-pay, or record-to-report)
• Ability to understand and communicate financial concepts and workflows to non-finance audiences in a clear and engaging way
• Aptitude for analyzing data, finding the story within, and using it to drive decisions
• Excellent written and verbal communication skills, including an affinity for simplifying complex workflows and motivating users to engage with new technologies
• Communicates well and leads comfortably in large and small group settings
• GenAI forward thinking by actively exploring and applying generative AI tools to improve learning design, content creation, and user enablement strategies
• Is passionate about leaning into new ideas/technology and driving change management by helping others overcome legacy thinking
• Ability to rapidly absorb large amounts of information from across teams and systems, and translate it into clear communications and resources for diverse audiences
• Flexibility amid an ever-changing and growing environment and the ability to create clarity amid ambiguity
• Is willing and able to run lean with a DIY mentality that inspires others around them to do the same
• Has experience with G Suite and is comfortable learning & using a set of productivity tools

Nice To Haves

• Experience supporting system implementations, transformations, or change management initiatives related to financial tools or processes is a plus

Responsibilities

• Design, develop, and deliver scalable, blended learning experiences (e.g., instructor-led training, documentation, and digital content) tailored to a global audience and aligned with product go-to-market strategies
• Build and maintain a comprehensive library of learning resources and subject matter materials across a portfolio of products
• Translate complex workflows, including financial and accounting processes such as budgeting, forecasting, invoicing, and cost tracking, into clear, user-friendly content and learning experiences
• Develop and execute innovative communication and learning strategies that drive user engagement, product adoption, and overall user success, while serving as a strong user advocate within the Product organization
• Lead end-to-end project management for communication and learning initiatives, including defining goals, creating project plans, coordinating across teams, and ensuring timely delivery
• Own communication strategies for product and feature launches, ensuring users understand workflow impacts, key changes, and value propositions
• Drive change management efforts that enable internal and external users to successfully adopt and gain value from new and evolving products
• Partner with cross-functional stakeholders, including Product, Support, Insights, Data Management, Finance, and Accounting, to define user learning goals, align on communication strategies, and support business objectives
• Collaborate with Product and Finance teams to ensure tools and workflows align with financial controls, reporting requirements, and operational efficiency goals
• Build strong relationships with Studio business partners, SMEs, and end users to foster trust, influence outcomes, and effectively represent user needs in product decisions
• Gather, analyze, and synthesize high volumes of information and user feedback from multiple teams, systems, and stakeholders to identify trends, surface actionable insights, and communicate them effectively across the organization
• Use data and insights to craft compelling narratives that communicate user experience, product performance, and adoption trends to Product and Business stakeholders
• Ability to understand and communicate financial concepts and workflows to non-finance audiences in a clear and engaging way

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Full-time salaried employees are immediately entitled to flexible time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed