Contact Service Representative

Apex Service Partners•Pleasanton, CA

17d•$18 - $22

About The Position

Overview Jazz Home Services is a top-notch Northern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused. We're looking for someone who loves helping people and wants to be part of improving lives every day. The Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently. Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Requirements

Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
Familiarity with HVAC systems and terminology is highly desirable.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Proficient in using customer service software, CRM systems.
Ability to multitask and manage time effectively.
Positive attitude and a strong commitment to customer satisfaction.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new technologies and procedures.

Responsibilities

Respond to customer inquiries via phone or email in a timely and professional manner.
Provide accurate information about HVAC products, services, warranties, and company policies.
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
Handle and resolve customer complaints and issues efficiently and effectively.
Escalate complex issues to the appropriate department or manager when necessary.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Offer basic technical support and troubleshooting assistance for HVAC products.
Guide customers through installation and maintenance procedures for HVAC systems.
Coordinate with technical support teams for advanced troubleshooting and service calls.
Ensure the accurate processing of customer orders and their timely fulfillment.
Monitor order status and communicate updates to customers.
Manage and update customer accounts and records in the CRM system.
Provide customers with information about promotions, discounts, and new products.