Contact Center Customer Service Representative

OneMCI•Garden City, GA

2d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative , where you’ll play a key role in delivering smooth, satisfying experiences for our clients. In this role, you’ll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
1+ years of customer service experience, preferably in a contact center.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Familiarity with CRM systems and call center tools.
Fluent in English and Spanish
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Handle inbound calls, emails, or chats from customers.
Provide accurate information about products, services, and billing.
Resolve customer complaints and escalate when necessary.
Maintain detailed records of customer interactions.
Follow company procedures and compliance guidelines.
Meet performance goals related to quality, efficiency, and customer satisfaction.
Participate in training and coaching to improve service delivery.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.