Contact Centre Agent

Bupa • Conde, SD

1d • Onsite

About The Position

The Contact Centre Agent, also referred to as a customer service officer, is responsible for providing excellent and qualitative service to existing and prospective patients. This involves personalizing service by understanding patient reasons for seeking treatment and validating their suitability. The role promotes the benefits of Bupa's products and services, assuring patients of high-quality private healthcare. It requires a high level of telephone and email communication, handling both incoming and outgoing calls and emails, and supporting the contact centre team within the Operations department.

Responsibilities

• Ensure the qualitative delivery of service to patients.
• Become the primary point of contact for patients, clinicians and support teams.
• Ensure the delivery of service against core standard operating models.
• Thorough understanding of product / service including opportunities to be gained.
• Adopt the prescribed approach to clearly explain services and procedures including handling obstacles to convert enquiries to confirmed bookings as appropriate.
• Build strong working relationships with patients and promote the services of Bupa Cromwell hospital.
• Develop strong internal relationships with other teams in the hospital including general business support.
• Generate ideas for improvements to systems and processes to facilitate the hospital’s strategic objectives.
• Effectively manage calls, emails and chat enquiries.
• Update and maintain patient records in bespoke systems.

Benefits

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme
• Flexible working
• Range of family friendly benefits
• Viva global wellbeing programme (mental, physical, financial, social and environmental wellbeing)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees