Contact Center Transformation Lead
Capgemini•Philadelphia, PA
437d
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About The Position
The Contact Center Transformation Lead is responsible for driving strategy and transformation initiatives within contact centers, focusing on optimizing operations and enhancing technology solutions. This role involves conducting thorough analyses of current contact center maturity, developing actionable IT transformation roadmaps, and presenting compelling business cases for technology investments. The lead will collaborate with various stakeholders, including executive teams and technology partners, to ensure successful implementation of transformation strategies.
