Contact Center Trainer
About The Position
We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales. Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Trainer, you will demonstrate, instruct, and coach on all operational and training activities in a classroom setting. You will also help develop training initiatives aimed at aligning employee performance with organizational goals. We are looking for a passionate, energetic trainer who prides themselves on developing individuals using proven techniques that drive engagement and collaboration. You will be a part of a winning culture that supports creativity and growth supported by our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration.
Requirements
- Bachelor's degree in education, human resources, or relevant field is preferred.
- 2-4 years of work experience in learning and development, preferably with a training background in a classroom setting.
- Experience writing and supporting training curriculum
- Demonstrable analytical, problem solving, and time management skills
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, or in-classroom training, e-learning, workshops, simulations, etc.)
Responsibilities
- Lead, develop, and motivate our employees throughout the organization to foster an environment of learning and development
- Manage the internal delivery of programs and support materials, ensuring that training programs address business objectives and employee needs for both new hire and ongoing performance enhancement training
- Assess and advise management on the effectiveness of programs and practices
- Participate in project task forces to identify training needs and ensure the effective implementation, communication, and maintenance of programs
- Other job-related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
