Contact Center Trainer

Lovelace Health System•Albuquerque, NM

2d•Onsite

About The Position

Join our team as a day shift, full-time, Central Scheduling, Contact Center Trainer in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

Requirements

Associate degree.
2+ years of healthcare work experience, hospital patient accounting experience, including clinical software.
Required Epic training certification.
Strong computer Skills, Word, Excel, and healthcare financial software.

Nice To Haves

Bachelor’s degree.

Responsibilities

The Contact Center Trainer ensures a world-class patient experience by designing and facilitating technical (EPIC) and soft-skill training for adult learners.
Retains talent through a positive onboarding, training, and transition experience.
Forms strong relationships and collaborates with Operations and other Support departments to develop and deliver recurrent education to Schedulers.
Applies adult learning principles and practices to continually improve curriculum and develop value-added continuing education.
Develops industry-standard facilitator-led and web-based curriculum to enable the best patient experience.
Has a positive cultural impact through engineering organizational learning within the contact center.