Contact Center Trainer I

M&T Bank • Buffalo, NY

23h • $23 - $38

About The Position

Schedule, deliver and design routine internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses.

Requirements

• Associate’s degree and a minimum of 2 years related business line experience or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years related business line experience.

Nice To Haves

• Good understanding of procedures and concepts within own discipline
• Good understanding of how the team integrates with others in accomplishing the objectives of the area

Responsibilities

• Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business.
• Assist in development of appropriate training materials for training classes.
• Assist with course evaluations and suggest changes.
• May also co-facilitate higher level specialized training programs under the guidance of a more senior trainer/manager.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees