Contact Center Trainer I
M&T Bank•Williamsville, NY
•$23 - $38
About The Position
Schedule, deliver and design routine internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses.
Requirements
- Associate’s degree and a minimum of 2 years related business line experience or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years related business line experience.
Nice To Haves
- Good understanding of procedures and concepts within own discipline
- Good understanding of how the team integrates with others in accomplishing the objectives of the area
Responsibilities
- Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business.
- Assist in development of appropriate training materials for training classes.
- Assist with course evaluations and suggest changes.
- May also co-facilitate higher level specialized training programs under the guidance of a more senior trainer/manager.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Benefits
- competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
