Contact Center Technology Intern

Continental Finance Company•Buffalo, NY

17d•$25•Hybrid

About The Position

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Contact Center Technology Intern to support our Operation team. Continental Finance Company interns get real-life exposure to the daily duties of the department. They spend the summer as a valued member of their respective team, learning business skills and assisting with a variety of projects that have an impact on the business operations. An additional focus of the program will be to complete a final project that will be an overview of activities, tasks and experiences throughout the 10-week program.

Requirements

Currently enrolled in and working toward an undergraduate STEM degree
Available to work 40 hours/week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
Foundational knowledge of or strong interest in artificial intelligence, automation, or data-driven technologies
Strong attention to detail
Excellent written and verbal communication skills
Demonstrated skills in the use of Microsoft Office applications such as Excel
Ability to learn new systems and adapt to emerging technologies
Ability to work independently and as part of a team

Nice To Haves

Prior exposure to technical systems, analytics, or software platforms is a plus, but not required

Responsibilities

Responsible for execution of the project/tasks outlined by the mentor
Support the implementation and optimization of AI-driven solutions within contact center technologies
Research and evaluate AI use cases to improve contact center operations and customer experience
Assist with configuration, testing, and validation of AI features within enterprise contact center platforms
Analyze contact center performance data and metrics to identify trends, insights, and improvement opportunities
Collaborate with internal stakeholders to identify opportunities where AI and automation can enhance operational efficiency and call quality
Complete weekly reports and summaries outlining project progress, findings, and deliverables
Meet daily with a mentor to review project status, reports, and address questions
Support the department and company by providing innovative ideas, solutions, and an outside perspective
Assist in documenting findings, recommendations, and process improvements related to AI-driven enhancements