Contact Center Team Lead

Wintrust•Rosemont, IL

7d•$42,000 - $55,000•Hybrid

About The Position

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years). Competitive pay and annual discretionary bonus eligible. Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few. Family-friendly work hours. With 175+ community bank locations, we offer opportunities to grow and develop in your career. Promote from within culture.

Requirements

3-5 years related work experience within financial industry, college degree preferred but not required.
Must be well organized, possess excellent telephone, computer and written and oral communication skills.

Nice To Haves

Managerial experience a plus.

Responsibilities

Provide support to customers and bankers.
Troubleshoot issues with operating systems, plugins, firewall access for customers, and resolve any issues that arise with their accounts or access.
Supervising Digital Support Team Members.
Monitor productivity of customer service representatives and generate reports.
Determine procedures, work schedules and workflows required to service customers.
Interact with product management and other departments to solve banker and customer problems in a prompt, efficient, and timely matter.
Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures customer needs and company related issues, changes, or actions.