Contact Center Supervisor (Safe Act)
M&T Bank•Williamsville, NY
476d•$51,501 - $85,842•Hybrid
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About The Position
The Contact Center Supervisor position is a management role responsible for overseeing the daily operations of a contact center unit, managing a team of 10-15 employees. This role involves directing workflow, resolving complex customer account issues, and ensuring compliance with bank policies and regulations. The supervisor will also provide leadership, training, and support to staff while participating in process innovation and special projects.
