Contact Center Specialist (42247)

UROLOGY CLINICS OF NORTH TEXAS PLLC • Corinth, TX

4d • Remote

About The Position

Urology Clinics of North Texas is seeking a dedicated and motivated Contact Center Specialist to join our team. This individual will play a key role in delivering exceptional customer service to patients, ensuring smooth scheduling, and supporting the needs of our clinical staff and physicians. If you're a problem-solver with excellent communication skills and a passion for helping others, we want to hear from you!

Requirements

• High school diploma or GED required.
• Proficient typing skills.
• Excellent grammar, spelling, and written communication abilities.
• Strong interpersonal and communication skills, with the ability to interact effectively with a diverse group of patients and staff.
• Ability to handle a high volume of work and prioritize tasks effectively.
• Detail-oriented, with a commitment to accuracy in all aspects of the role.

Responsibilities

• Schedule a high volume of patient appointments efficiently, in a friendly and professional manner.
• Provide outstanding customer service to patients, co-workers, and physicians, ensuring every interaction is respectful and positive.
• Accurately schedule new and established patient appointments using the office's electronic system, adhering to physician guidelines and templates.
• Reschedule or cancel appointments as needed based on physician schedule changes, notifying the appropriate clinic personnel and documenting changes in the E.H.R. system.
• Verify and update patient demographic information, including insurance details, in the E.H.R. system.
• Review patient medical charts to ensure appointments are scheduled according to the physician's guidelines.
• Follow up with patients who missed appointments in the previous week to reschedule and update charts accordingly.
• Adapt to frequent changes in daily schedules and manage them efficiently.
• Assist with special projects assigned by the Administrator or management team.
• Perform any other related tasks or duties as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees