Contact Center Specialist I

CoxHealth • Springfield, MO

3d • Onsite

About The Position

Job Summary • The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.

Requirements

• High school diploma or Equivalent
• 1 year customer service experience
• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquires
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs
• Ability to multi-task

Nice To Haves

• 2+ year customer service experience
• Call Center experience

Responsibilities

• managing consumer interactions in a consumer focused, appropriate, and timely manner
• analyzing and processing consumer requests
• providing general information or direction as it relates to CoxHealth
• other duties as assigned
• establishing a positive first impression

Benefits

• Medical
• Vision
• Dental
• Retirement Plan with employer match

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees