Contact Center Specialist I
About The Position
Point Breeze Credit Union is currently seeking a Call Center Specialist! Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, and Take Responsibility. Start time for this position may very between the hours of 7:45am-8:45am In the Call Center Specialist role, you will: Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone. Answer member inquiries by using the proper telephone techniques that are set by the department manager. Actively promote all products and services the credit union currently offers by using cross-selling techniques. Perform as a team player and solicit input to improve departmental flow. Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position. Perform other duties as assigned by the Assistant Call Center Manager and Call Center Manager.
Requirements
- High school graduate or equivalent.
- One to three years of similar or related experience.
- General knowledge of credit union policies and procedures.
- Basic understanding of loans, payment processes, and interest rates.
- Excellent communication and public relations skills.
- Ability to work well under pressure.
- Positive attitude, enthusiastic, and communicates effectively.
- PC Proficient.
Nice To Haves
- Bilingual preferred
Responsibilities
- Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone.
- Answer member inquiries by using the proper telephone techniques that are set by the department manager.
- Actively promote all products and services the credit union currently offers by using cross-selling techniques.
- Perform as a team player and solicit input to improve departmental flow.
- Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
- Perform other duties as assigned by the Assistant Call Center Manager and Call Center Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
