Contact Center Service Specialist - VT Campus
About The Position
Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good. Please note that we do not offer visa sponsorship for this position. Role Summary We will train you to work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group.⯠You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results. â¯Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve. Our hours of operation are 8am-7pm ETâ¯Monday-Friday with representatives working an 8 hour shift between those hours. This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.
Requirements
- Associate's degree or higher preferred
- You have 2+ years of professional work experience interacting with customers
- You are passionate about working for a company with a cause-driven culture
- You are able to successfully pass a background check that may include fingerprinting
Nice To Haves
- You are great with people
- You enjoy delighting customers with exceptional service
- You are an excellent communicator, with strong listening skills
- You have solid computer and math skills
- You are strong with solving problemsâ¯and working in a collaborative environment
- You are great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes)
- You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change
Benefits
- Your benefits start day one and are flexible and customizable to you and your family's specific needs.
- Check out the BENEFITS of a Career at National Life!
- The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
- The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
Associate degree
Number of Employees
501-1,000 employees
