Contact Center Scheduling Rep

Children's Mercy KC • Kansas City, MO

1d • $19

About The Position

To provide world class customer service to those calling the Children's Mercy Contact Center (centralized scheduling department). The Contact Center Scheduling Representative will perform routine scheduling of new and follow up appointments requested by parents, patients and providers, utilizing scheduling principles and techniques for the ideal patient and provider experience. The Contact Center Scheduling Representative will perform scheduling activities that include, but are not limited to, taking a high volume of calls while verifying PHI, processing referrals and parent messages while inputting patient data into multiple systems. The Contact Center Scheduling Representative will be responsible for managing ever changing information for 30+ Ambulatory Specialty Clinics with a low frequency of errors and organized workflow. The Contact Center Scheduling Representative must be able to thrive in a fast paced, call center environment. At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Requirements

• HS diploma or equivalent and 3-5 years' experience
• PC/Customer service experience/Data Entry/Call Center Experience/Medical Terminology
• HS diploma or equivalent and 3-5 years experience
• PC/Customer service experience/Data Entry/Call Center Experience/Medical Terminology.

Responsibilities

• Answers and processes a high volume of incoming/outgoing calls requesting an appointments for a CMH Specialty Clinic or general inquiry.
• Customer service is held to call quality standards, is patient/parent friendly and incorporates Service Excellence behaviors and shared values.
• Assists with other duties as assigned
• Actively listen to patient/family needs and determine proper appointment solutions by using resources such as referrals and guidelines provided
• Critical and Analytical thinking
• Flexible with job functions to support business needs
• Strong Computer Skill/Competency
• Able to successfully process repetitive tasks
• Answer and process incoming/outgoing calls requesting an appointments for a CMH Specialty Clinic or general inquiry.
• Communication is according to call quality standards, is patient/parent friendly, and incorporates Service Excellence behaviors and shared values.
• Process administrative work.
• Assists with other duties as assigned.

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
• Learn more about Children’s Mercy benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED