Contact Center Sales Team Lead

MDVIP LLC • Boca Raton, FL

128d

About The Position

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. The Sales Lead’s primary function is to assist agents supporting transition sales campaigns and community joiner efforts, using their subject matter expertise to assist in the daily management of inbound telephone calls, outbound follow-up calls and emails, all Sales emails channels, and other future efforts to enhance the productivity of the sales team. Additionally, will perform in the function of Manager on Duty (MOD), as scheduled.

Requirements

• High school diploma or GED
• Three (3) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience.

Nice To Haves

• Associate’s degree
• Experience with sales methodologies, including consultative selling, upselling, and objection handling.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools

Responsibilities

• Support sales leadership by guiding team members in areas such as phone sales, teamwork, call flows, and identifying ongoing training opportunities; handle escalated or complex customer calls as needed.
• Assist with inbound calls during high-volume periods and participate in outbound sales or survey campaigns as directed.
• Provide regular performance feedback, conduct coaching sessions and 1:1 meetings to support team development and enhance overall effectiveness.
• Identify opportunities to improve current processes, systems, and procedures; present recommendations to management for optimization and increased efficiency.
• Analyze and interpret sales data to identify performance trends and business opportunities.

Benefits

• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees