Contact Center Sales Representative

South Carolina Federal Credit Union • Charleston, SC

50d • Remote

About The Position

South Carolina Federal Credit Union is currently seeking a Contact Center Sales Representative to join our team of outstanding professionals.
Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence & Greenville/Spartanburg, SC.
Duties include but are not limited to:
Navigate multiple systems to professionally perform sale task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
Sales task include, but are not limited to, opening a variety of accounts, loan applications, and other products and services offered by the credit union, as well as conducting other sales related task.
Consistently meet or exceed sales/performance goal and operational standards.
Maintain an active prospect list and professionally correspond with members or potential members to identify their financial needs and to build long-term relationships.
Maintain effective sales skills and in-depth product and service knowledge in order to offer products and services that best fit the members’ needs.
Refer business, mortgage, insurance, and investment products and services.
Properly verify members’ identification and ensure confidentiality of members’ information.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.
#TeamBlue23

Requirements

• Possess a high school diploma or equivalent (GED).
• Possess a minimum of one year of similar or related experience selling products and/or services with a proven record of achieving or exceeding sales goals.
• Possess excellent verbal and written communication skills in order to communicate effectively with members and employees by telephone, email and chat.
• Demonstrated ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
• Demonstrated ability to generate new business by outbound calling and reaching out to the local community.
• Demonstrated ability to engage in relationship building discussions.
• Demonstrated ability to identify and anticipate members’ needs and sell products and services.
• Possess problem solving and decision-making skills.
• Possess interpersonal skills and the ability to work well with others.
• Possess time management and organizational skills.
• Possess basic proficiency in Windows based programs.
• Possess intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.
• Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.
• Must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required.
• This position is predominately remote, however if you are within a 50-mile radius of headquarters you may be required to come onsite for meetings etc.

Responsibilities

• Navigate multiple systems to professionally perform sale task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
• Sales task include, but are not limited to, opening a variety of accounts, loan applications, and other products and services offered by the credit union, as well as conducting other sales related task.
• Consistently meet or exceed sales/performance goal and operational standards.
• Maintain an active prospect list and professionally correspond with members or potential members to identify their financial needs and to build long-term relationships.
• Maintain effective sales skills and in-depth product and service knowledge in order to offer products and services that best fit the members’ needs.
• Refer business, mortgage, insurance, and investment products and services.
• Properly verify members’ identification and ensure confidentiality of members’ information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED