Contact Center Representative

Intermountain Health • Lake Park, IA

1d • Remote

About The Position

The Contact Center Representative serves as the initial point of contact between Intermountain Health and its patients, fostering relationships with patients, parents, and guardians regarding their care. Key responsibilities include promptly answering phones and effectively communicating patient needs to clinical caregivers through messaging. Intermountain Health is a nonprofit healthcare system headquartered in Utah with operations across the western U.S., comprising 34 hospitals, over 400 clinics, a medical group of more than 4,800 employed physicians and advanced care providers, and a health plan division. The organization is dedicated to helping people live the healthiest lives possible and is recognized for its leadership in clinical quality improvement and efficient healthcare delivery. The company seeks an organized and compassionate individual passionate about providing exceptional care and growth within a healthcare team.

Requirements

• One year of customer service experience
• Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
• Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.

Nice To Haves

• One year of customer service experience in a hospital or medical office
• Medical terminology helpful
• Experience working with Electronic Medical Records (EMRs)

Responsibilities

• Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
• Uses analytical skills and technical resources to anticipate and resolve patient requests.
• Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The PEAK program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees