Contact Center Representative
About The Position
Since 1995 , Findlay Roofing has been a trusted name in the Atlanta metro for roof repair and replacement—now Georgia’s largest full-service roofing contractor. We serve residential and commercial clients with precision-crafted solutions, offer comprehensive exterior services, and guarantee peace of mind with a lifetime Leak Free Warranty. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations! The Role: We’re looking for an energetic and dependable Call Center Representative to join our high-performing team. You’ll be responsible for answering inbound calls, making follow-up outbound calls to warm leads, and booking appointments for in-home roofing consultations. This role sits on-site with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.
Requirements
- Prior experience in customer service - required
- Excellent phone etiquette, communication, and typing skills - required
- Able to handle high volumes of calls with professionalism and accuracy
- Detail-oriented with strong organizational skills
- Team-oriented, respectful, and eager to support others
- Comfortable learning and working within integrated systems and scripts
- High school diploma or equivalent required
Nice To Haves
- Call center, or phone-based scheduling experience - preferred
- Experience in inside sales or appointment setting is a plus
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and empathy
- Schedule appointments for in-home roofing consultations
- Provide accurate information about our services and answer customer questions
- Build rapport with prospective and current customers through clear, friendly communication
- Resolve customer issues promptly or escalate as needed
- Perform clerical tasks such as scanning, filing, and mailing
- Follow company communication procedures, scripts, and guidelines
- Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
