Contact Center Representative
About The Position
At Quincy Credit Union, we’re more than just a financial institution — we’re a community-focused organization committed to helping our members thrive financially. As a member-owned credit union, we believe in personalized service, integrity, and making a real difference in people’s lives. We’re seeking a friendly, detail-oriented, and professional Call Center Representative to be the first point of contact for our members. You’ll handle inbound calls, assist with account inquiries, resolve issues, and educate members on our products and services. If you have a passion for helping people and thrive in a fast-paced environment, we want to hear from you! This is an onsite position in Weymouth, MA.
Requirements
- High school diploma or equivalent required; Associate degree preferred
- 1-2 years of customer service or call center experience (banking/credit union experience is a plus)
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Comfort using computer systems and multitasking in a high-volume environment
Nice To Haves
- banking/credit union experience is a plus
Responsibilities
- Answer inbound calls from members regarding accounts, loans, online banking, and other financial services
- Provide accurate information and exceptional service with a positive attitude
- Resolve member concerns efficiently, escalating when needed
- Educate members on credit union products and services to promote engagement
- Document all member interactions thoroughly and accurately in the system
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
