Contact Center Representative - PT
About The Position
Join Mountain Credit Union as a Part Time Contact Center Representative and bring your expertise to a dynamic and member-centric environment. You'll have the opportunity to engage with members, troubleshoot issues, and provide top-notch service while working onsite at our Candler, NC location or possibly another MCU branch. The pay for this exciting position is $20.50 per hour and up based upon experience . Your problem-solving skills and empathetic nature will shine as you assist members with their banking needs. Take the next step in your career and apply today! You will be offered great part-time benefits such as 401(k) with match, incentive pay, 11 Paid Holidays, and Paid Time Off. Mountain Credit Union: What drives us We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service. Your day as a Contact Center Representative As a Part Time Contact Center Representative at Mountain Credit Union, you will play a crucial role in assisting members through telephone and online chat channels. Your problem-solving skills and empathetic approach will be put to the test as you resolve issues, answer inquiries, and recommend appropriate solutions to meet the financial needs of our members. Your customer-centric mindset will ensure that members receive the highest level of service and have a positive experience. Join our team and make a difference in the lives of our members every day.
Requirements
- strong communication skills, both verbal and written, to effectively assist members over the phone and online chat
- Proficiency in using technology and software tools is essential for navigating member accounts and resolving inquiries efficiently
- Prior experience in the financial services industry is essential for familiarity with banking products and processes
- The ability to multitask, prioritize, and remain calm under pressure will contribute to providing excellent service to our members
- High school diploma or equivalent is required
- Prior experience in the financial services industry is required.
Responsibilities
- assisting members through telephone and online chat channels
- resolve issues
- answer inquiries
- recommend appropriate solutions to meet the financial needs of our members
Benefits
- 401(k) with match
- incentive pay
- 11 Paid Holidays
- Paid Time Off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
