Contact Center Representative

SendaRide

3d•$15•Remote

About The Position

Kickstart Your Career with Purpose and Momentum at SendaRide! At SendaRide, we're revolutionizing non-emergency medical transportation, and we’re just getting started. We’re looking for passionate Contact Center (Care Center) Representatives to join our growing team and make a real impact. We are driven by a mission to make a difference through reliable and compassionate transportation, ensuring access to essential healthcare for those we serve. Our services play a vital role in improving health and quality of life by ensuring riders can attend critical medical appointments and access necessary services. As we expand across Oklahoma, Texas, Alabama and into new states, we’re looking for team members who are committed to supporting our clients, riders, and drivers, helping them get to critical medical appointments safely and reliably. If you're ready to grow your career at a fast-moving startup where your work truly makes a difference, we’d love to meet you! What We Offer A front row seat at a fast-paced start up experiencing explosive growth An opportunity to be a part of a team that values achievement, collaboration, and passion. Growth Opportunities: As a startup, we offer the unique opportunity to gain hands-on experience across multiple facets of the business. The effort and initiative you put in will directly translate to your personal and professional growth.

Requirements

1-3 year's experience in Contact Center environment
Ability to read, speak, and hear English
Exceptional attendance is a requirement to fulfill role expectations
High speed internet access
Access to a quiet and dedicated workspace
Minimum typing speed 30 WPM
Remaining in stationary position, often standing or sitting for prolonged periods.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands, and/or fingers.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Sedentary work that primarily involves sitting or standing.
This position may have access to PHI and will be required to maintain HIPAA standards related to patient confidentiality.
This position will have access to sensitive information and will be required to maintain confidentiality and adhere to established privacy and security policies, reflecting our commitment to ethical conduct and accountability
Bring empathy and a heart for service, especially when supporting those in need
Solve problems with enthusiasm, positivity, and a can-do mindset
Possess strong communication and interpersonal skills to connect with riders and drivers alike
Are motivated by goals and excited to exceed performance targets
Thrive in fast-paced environments and adapt quickly to shifting priorities

Responsibilities

Providing exceptional customer service via phone, email, and chat
Addressing questions about healthcare appointments, transportation schedules, and related services
Guiding riders and clients through the process of accessing transportation and healthcare resources
Investigating and resolving customer concerns quickly and effectively
Scheduling and coordinating transportation services for medical appointments and healthcare needs
Collaborating with drivers and Care Partners to ensure timely, reliable service
Performing additional duties as needed to support the team and our mission