Contact Center Representative

Maricopa County • Phoenix, AZ

3d • $20

About The Position

Do you have excellent customer service skills and a passion for helping others? Are you interested in using those skills to communicate with Maricopa County's constituents? If so, this may be the position for you! As the Contact Center Representative, you will answer incoming calls from community members in Maricopa County and efficiently provide correct information, transferring them or finding answers to their questions regarding the Supervisors, Treasurer, Assessor, and Recorder (Elections) departments. Don't miss out on this opportunity to make a meaningful impact – apply today and be a part of our vital mission! About Us The mission of the STAR (Supervisors Treasurer Assessor Recorder) Contact Center is to provide knowledgeable, courteous and efficient information to all incoming telephone questions to the Recorder, Elections, Treasurer, Assessor, and to assist callers to the County Switchboard. With access to these multiple departments and their data, the Customer Service Representatives can answer nearly every question in a single call, including questions concerning ownership, assessed value, and property tax. Bilingual agents are also available. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

Requirements

• Two years of Administrative and/or clerical experience, including at least six months of call center experience
• High school diploma or GED Certificate
• An equivalent combination of post-secondary education and job-related experience may be substituted for the minimum qualifications on a year-for-year basis
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Nice To Haves

• Call center experience working with voter registration, mortgage, title, or independent property assessment companies
• Call Center experience working with a county Treasurer, Assessor, or Recorder’s office

Responsibilities

• Receive calls that require skilled communication and accurate information based on polices, guidelines, and directives of each Agency represented
• Act as a communication facilitator between the public, call center management, and the Agencies
• Communicate and process information to the Lead or Supervisor when necessary

Benefits

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees