Contact Center Representative
About The Position
Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Their values of integrity, passion, teamwork, and excellence are the foundation of who they are, and drive their mission to be the trusted extension of their clients. They are seeking personable, customer-service oriented professionals to join their Parking Office Team as a Contact Center Representative. This position will help assist all hospital employees, patients, and visitors with parking needs. This is a fun, fast-paced, and team-oriented atmosphere, executing all functions and duties of the Parking Contact Center.
Requirements
- High school diploma/GED.
- 1-2 yr. minimum previous customer service experience, preferably in an office setting.
- Comfortable speaking to customers by phone and intercom systems.
- Basic to intermediate computer and technology skills: email, web browser, Microsoft Office Products, etc.
- Comfortable using standard office equipment.
- High standard of integrity; responsible, reliable, and professional.
- Positive attitude, flexible, able to adapt to changing situations in office environment.
- Able to read, write, comprehend, and converse in the English language.
- Able to sit for extended periods of time (approximately 90% of the workday at times).
- Work on computer and keyboard for extended periods of time (approximately 90% of workday at times).
Nice To Haves
- Associate or bachelor’s degree, preferred.
- Previous dispatch experience, preferred.
Responsibilities
- Promote and maintain a positive office atmosphere.
- Use tact and professionalism to verbally answer Contact Center phone lines and intercom systems.
- Provide information and answer questions to customers regarding hospital campus parking, valet services, shuttle services, event parking, validations, directions, etc.
- Assist customers in real-time with their parking transaction/experience by phone or intercom system.
- Complete quality checklists/Shift report.
- Collaborate with other office staff on office operations and projects.
Benefits
- $17.00/hr.
- PTO Accrual
- Medical, Dental, and Vision is available after 60 days
- 401(k) is available after first six months of employment and 1000 hours worked
- Rewarding and fun work environment
- Opportunities for advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
