Contact Center Representative - Remote (Baton Rouge, LA)
About The Position
The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.
Requirements
- A High School Diploma or equivalent.
- 1 year of customer service experience.
- Must meet the requirements for our Telecommuting Program (More information below!)
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Responsibilities
- Answering member phone calls and providing first-call resolution on various financial issues.
- Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
- Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
- Accurately processing member transactions over the phone.
- Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.
Benefits
- Medical, Dental, and Vision Insurance with generous employer premium contributions
- Health Savings Account contributions for eligible employees
- Employer-Paid Life Insurance
- Voluntary Dependent Life Insurance
- Paid Vacation & Sick Leave
- 15 Paid Holidays, including a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
- Paid Time Off to volunteer with approved non-profits and charities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
