Contact Center Representative

Listerhill Credit Union•Listerhill, AL

33d

About The Position

Overview: Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member-owned and member-focused. Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches throughout northwest Alabama and south-central Tennessee. Today, we serve 13 counties with a full line of financial solutions. Our purpose and commitment to financial health has never changed. We recognize what is good for our members is good for us. We aspire to high standards of integrity, excellence, and passion. Furthermore, we strive to be innovative for the members’ benefit and engaged in the betterment of their communities. The Role: Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU’s vision: “to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place”. You will provide leadership and assist in problem resolution. Provide information concerning the credit union and services to the membership and be responsible for taking appropriate action to requests.

Requirements

High School diploma or GED
One-year credit union, other financial institution or customer service experience
Must possess a professional demeanor and personality conducive to service and sales culture. (This qualification will be measured by validated testing)
Must communicate well orally and in writing
PC Skills
Commitment to LCU’s Mission Statement and Core Values
Strong communication skills
Must successfully complete appropriate LCU assessments

Nice To Haves

Prefer prior experience assisting members by telephone

Responsibilities

Serve membership by providing service and information in a pleasant, efficient manner via telephone or correspondence, including:
Researching and solving member questions, problems, and complaints concerning credit union accounts
Verifying accounts upon proper identification
Cross-selling credit union services
Answering questions regarding share accounts, share drafts, Visa, cash cards, IRA’s, and certificates
Processing stop payments on share draft accounts
Answering inquiries concerning availability of funds, dividends and interest paid
Performing telephone requests for transfers
Assist members with basic questions regarding their loans, including rates and payoff amounts
Assist members with remote access
Process incoming and outgoing wire transfers
Research member inquiries to ensure proper follow up and satisfaction
Keep all credit union member and employee-related business in strictest confidence
Treat all credit union members and employees with a positive and cooperative attitude
Perform other duties as assigned