Contact Center Representative I

Christian Community Credit Union•San Dimas, CA

12h•$20 - $21•Remote

About The Position

Join Christian Community Credit Union as a Full Time Customer Service / Contact Center Representative I and experience the thrill of being part of a dynamic team in San Dimas, CA. This position not only offers the opportunity to provide exceptional customer service but also allows you to thrive in a flexible work-from-home environment. Engage in meaningful conversations that empower customers to make informed banking decisions while honing your skills in cross-selling financial products. With a competitive pay rate of $20 to $21 per hour , based on experience, your contributions will be recognized and valued. Embrace a high-performance culture where every interaction matters and where you can grow professionally and personally. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Equipment Stipend, Community Outreach Opportunities, and Employee Events. Elevate your career with us and help us serve our community with integrity and excellence. Who are we? An Introduction As of December 1, 2025, Christian Community CU (CCCU) and AdelFi merged, forming the nation's largest Christian credit union. United by a shared mission and more than six decades of service, we're expanding our reach, strengthening our offerings, and deepening our support Christian individuals, families, ministries, and Christian-owned businesses. To date, we've donated more than $6.5 million to ministry & mission projects in the U.S. and around the globe. What does a Contact Center Representative I do? As a Customer Service / Contact Center Representative I at Christian Community Credit Union , you will play a pivotal role in cultivating and retaining member accounts by assessing each member's unique financial service needs. Your ability to provide exemplary customer service will shine as you actively sell and promote our comprehensive range of products and services, both over the phone and in writing. With your in-depth product knowledge and rapport-building skills, you will proactively educate members on how our offerings can benefit them, guiding them to select the most fitting account types. Delivering quality service across multiple channels—phone, email, chat, SMS, and more—you will assist members with various transactions, inquiries, and problem-solving tasks. Your expertise will extend to both consumer and commercial members, ensuring their protection by diligently verifying identities in accordance with CCCU policies and protocols. Are you a good fit for this Contact Center Representative I job? To excel as a Customer Service / Contact Center Representative I at Christian Community Credit Union , candidates must possess a high school diploma or equivalent and have at least one year of customer service experience in a banking or credit union setting. Cross-selling experience is essential, as is familiarity with a contact center environment, which is preferred. Bilingual skills in English and Spanish will enhance your ability to serve our diverse membership effectively. Successful candidates should thrive under pressure in a fast-paced environment, showcasing excellent verbal and written communication skills. Good telephone techniques, strong organizational skills, and meticulous attention to detail are vital for ensuring member satisfaction. Additionally, accurate typing skills of 40 wpm are necessary to efficiently handle member inquiries. While this role allows for local remote work, candidates must be able to train on-site in San Dimas, CA, for 60 to 90 days to fully integrate into our team and culture. Knowledge and skills required for the position are: High school diploma or equivalent required Minimum one year of experience working in a customer service position for a bank/credit union required Cross-selling experience required Minimum one year of experience dealing with the public in a contact center environment preferred Bilingual skills (English/Spanish) preferred Ability to work under pressure in a fast-paced environment Excellent verbal and written communication skills Good telephone techniques, good organizational skills and attention to detail Must be able to work locally remote and train in San Dimas, CA for 60-90 days Ready to join our team? If you're passionate, driven, and committed to making a difference, we want to hear from you!

Requirements

High school diploma or equivalent required
Minimum one year of experience working in a customer service position for a bank/credit union required
Cross-selling experience required
Ability to work under pressure in a fast-paced environment
Excellent verbal and written communication skills
Good telephone techniques, good organizational skills and attention to detail
Must be able to work locally remote and train in San Dimas, CA for 60-90 days
Accurate typing skills of 40 wpm

Nice To Haves

Minimum one year of experience dealing with the public in a contact center environment preferred
Bilingual skills (English/Spanish) preferred

Responsibilities

cultivating and retaining member accounts by assessing each member's unique financial service needs
actively sell and promote our comprehensive range of products and services, both over the phone and in writing
proactively educate members on how our offerings can benefit them, guiding them to select the most fitting account types
Delivering quality service across multiple channels—phone, email, chat, SMS, and more—you will assist members with various transactions, inquiries, and problem-solving tasks
ensuring their protection by diligently verifying identities in accordance with CCCU policies and protocols