Contact Center Representative - (Bilingual - Spanish)

First Service Credit Union • Houston, TX

7d

About The Position

Accommodate member needs via telephone, fax, and email request including loans and account services. Cross sell FSCU services and products.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Must possess excellent verbal communication skills.
• Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook.
• Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.
• Strong organizational skills.
• Strong attention to detail and follow through.
• Must have a proactive attitude toward members, supervisors, co-workers and the credit union
• position self to move about the work area
• reach, grab, sort
• communicate in person and via telephone with others
• identify and recognize small font communication
• ability to transport a minimum of 10 pounds

Responsibilities

• Provide accurate, courteous, friendly, timely, and professional service to all members and potential members.
• Answering telephone immediately and responding to correspondence within one business day.
• Identifies cross-sell opportunities and cross-sells services to members.
• Maintains member account information on computer system.
• Assures that appropriate records are maintained and required reports are prepared.
• Other job duties as assigned.
• Provide financial information to members and potential members either by mail, telephone, or email.
• Identify cross-sell opportunities and cross-sells services to members.
• Expected to be in attendance during the time scheduled per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED