Contact Center Media Projects Specialist

Carnival Corporation•Fort Lauderdale, FL

5d•Remote

About The Position

We are looking for an amazing Contact Center Media Projects Specialist to fill this role, which is based remotely. The Specialist, Contact Center Media Projects, plays a critical role in supporting the organization’s global training and communication strategy by producing and managing media content that enhances learning and engagement. This role ensures media projects are aligned with business objectives and deployed consistently across shore-based operations. Here is a summary of what Princess is looking for in its Specialist, Contact Center Media Projects. Is this you?

Requirements

Bachelor's degree in Instructional Design, Education, Communications, Media Production, or a related area
2-5 years of experience in instructional design or training development
Experience working in a contact center environment is preferred
Experience in multimedia content creation (videos, eLearning, job aids)
Proven background in project coordination.

Nice To Haves

ATD, Articulate, and PMP certifications are a plus.

Responsibilities

Create engaging and high-quality video, audio, and multimedia content that supports training initiatives and enhances agent learning experiences.
Develop and design visual and written materials (e.g., instructional guides, infographics, eLearning modules) to support training efforts, ensuring clarity and consistency in messaging.
Utilize video editing software to edit and produce professional-quality video content, ensuring that the final product aligns with training goals and brand standards.
Partner with training teams, leadership, and subject matter experts to identify content needs, develop training strategies, and integrate multimedia into the broader curriculum.
Oversee multiple media projects from inception to completion, including scheduling, production, and ensuring timely delivery of final materials.
Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders, making revisions as needed to improve clarity, engagement, and outcomes.
Keep an organized library of all multimedia assets, ensuring content is regularly updated to reflect process changes, product updates, and industry trends.
Stay informed on emerging technologies and best practices in multimedia production, including video editing software and interactive content, to ensure training materials are innovative and impactful.