Contact Center Manager

TruGreen • Acworth, GA

1d

About The Position

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Manages first line supervisors responsible for managing the day-to-day operations of a team of contact center sales representatives that make inbound and outbound contact with customers. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets products/service standard and exceeds quality standards.

Requirements

• Bachelor’s degree and 5+ years of sales experience required, or an equivalent combination of education and experience
• 1+ year of supervisory/management experience required
• Knowledge of call center operations and technology
• Knowledge of sales techniques and processes
• Supervisory and leadership skills to delegate assignments and manage performance through coaching and counseling
• Business and financial acumen
• Organizational and process management skills
• Written and verbal communication skills, including delivering presentations
• Attention to detail and analytical skills
• Ability to operate independently and collaboratively within a team
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to speak, read and write fluently in English is required.
• You MUST BE physically located in the United States while performing this job.

Responsibilities

• Develops sales program and strategies ensuring efficiencies, quality of service and customer retention
• Assigns work, appraises performance, rewards and disciplines associates
• Track and maintain accurate performance records by teams, projects, programs, and business lines
• Manages sales floor to ensure production and quality assurance improvements, contests, floor communication and performance
• Determines process and policy for outbound dialing campaigns
• Ensures appropriate scheduling of management and supervisory team
• Initiates and performs personnel activities concerning hiring, training/development, and evaluation of staff performance.

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager