Contact Center Learning Specialist

Extra Space Storage • Midvale, UT

3d • Onsite

About The Position

The NSC Learning Specialist facilitates the training function at our National Sales Center (NSC). This critical role ensures that employees at Extra Space Storage’s contact center are prepared for the Sales and Service duties that support our self-storage business through both virtual and on-site training programs with new employees. This onsite position is based at our Midvale, UT call center and reports to the NSC Learning Manager. This position may be "Remote" - 5 days At-Home if you have been employed with Extra Space for 12+ months and do not reside within the SLC, Utah area. This position may be "Hybrid" - 3 Days In-Office & 2 days At-Home after 90 days of training if you have never been employed with Extra Space and are located in the SLC, Utah area. Internal Field applicants must have a minimum of 2 years’ experience as a DTL.

Requirements

• Strong communication and organizational skills
• Oral and written communication skills
• May specialize in particular subject matter, training program, or function
• High School Diploma or GED or equivalent required. Associates Degree or greater preferred.
• 2+ years experience in sales or customer service roles, prior mentorship experience strongly preferred
• Previous training/facilitation experience strongly preferred

Responsibilities

• Personally facilitates training and coaching experiences (both onsite and remote) for new-hire classes and ongoing training for existing agents
• Monitors the effectiveness of training of employees using individual or group performance results
• Collects feedback on sessions from attendees to use for future improvements to content and presentation
• Contributes to new training program design and existing program enhancements
• Develops and creates lesson plans and training aids

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED