Contact Center Engineer Level 1

New American Funding

14d • $28 - $32 • Remote

About The Position

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.

Requirements

• High School Diploma or equivalent.
• 2+ years’ experience desktop support
• Demonstrated ability to prioritize tasks and manage time wisely.
• Ability to work independently, analyzes data, and recommend appropriate actions with minimal supervision.
• Superior analytical, organizational, and problem-solving abilities.
• Resolution oriented with the ability to work in a team environment.
• Ability to work successfully in a fast-paced, high-pressure environment.
• Excellent written and oral communication and customer service skills.
• Good Documentation skills
• Ability to communicate effectively verbally as well as written
• Basic knowledge of Microsoft products
• Basic end user network trouble shooting
• Must be able to verify identity and employment eligibility to work in the U.S.

Responsibilities

• Create and update User Accounts for Contact Center Systems – Genesys, RighFax, Televoice, etc..
• Support end users with contact center needs including desktop software support and hardware support
• Manage trouble tickets according to company established SLAs
• After hours and weekend support occasionally required
• Work with contact center related vendors to resolve issues
• Track and manage Contact Center assets
• Assist with optimizing existing processes

Benefits

• health, dental & vision
• retirement with company contribution
• parental leave
• mental health & wellness benefits
• generous PTO
• sales incentive pay for most sales roles
• annual bonus plan for eligible non-sales roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees