Contact Center Consulting Solutions Engineer

Zoom

5d • Remote

About The Position

What you can expect You will guide enterprise customers through AI-first contact center transformations as their trusted technical advisor. You will design cloud migration strategies, demonstrate AI automation, and architect integrated solutions across CRM, workforce management, and analytics platforms. You will drive measurable business outcomes while shaping Zoom's next billion-dollar business. About the Team We deliver cloud contact center and AI innovation for complex global organizations. Our team collaborates across sales, product, and partners to influence roadmap and scale presales talent. We exist to transform customer and employee experiences through strategic technical leadership.

Requirements

• Demonstrate +5 years in Solutions Engineering, Presales, or Technical Consulting roles.
• Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
• Understand contact center ecosystems including CRM integrations (Salesforce, Zendesk), REST APIs, and system integrations.
• Discuss business outcomes, return on investment (ROI), total cost of ownership (TCO), and transformation strategy with executive stakeholders.
• Navigate Workforce Management (WFM), Quality Management (QM), and analytics platforms.

Responsibilities

• Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architectures.
• Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
• Guiding customers through complex migrations from on-premise to cloud while executing proofs of concept and architecture validations.
• Engaging with C-level executives and technical stakeholders to articulate business value, ROI, and transformation outcomes.
• Collaborating with product teams to drive customer feedback into roadmap priorities and enable partner ecosystems through technical training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed