Contact Center - Consulting Solution Engineer, Manager

Zoom

1d • Remote

About The Position

What you can expect Zoom is hiring a Solution Engineering Manager for the Contact Center team with expertise in CCaaS to develop and expand the Americas Enterprise teams. Responsibilities include managing Consulting Solutions Engineers, fostering collaboration, and driving continuous improvement. Tasks involve recruiting, onboarding, and ensuring effective sales execution while maintaining team culture. Collaborate with Contact Center Sales Leaders to support planning, coverage models, and business strategies. Partner with Enterprise SE leaders to create and execute a specialist SE strategy. The role focuses on designing, implementing, and optimizing technical solutions to address business challenges and improve operational performance. About the Team Zoom seeks to expand its global Contact Center Solution Engineering team. Are you passionate about collaborating with customers and fostering successful teams? Do you have expertise in the Contact Center industry? Are you enthusiastic about exploring technology that enhances customer experiences? If so, consider joining Zoom! Contact Center Consulting Solution Engineers specialize in Zoom's Contact Center capabilities and lead the technical aspects of CX sales cycles alongside sales partners. Help elevate customers' contact centers while contributing to the growth of Zoom’s next billion-dollar venture.

Requirements

• 10+ years experience in Solution Engineering within Customer Experience (CX), CCaaS, or cloud delivered communications technologies
• 4+ years leading a technical pre-sales organization.
• Engage, retain, and develop high-performing teams with experience in large Enterprise and Strategic level business.
• Work alongside teams to drive customer business outcomes and address complex solution requirements.
• Understand multi-vendor solution architectures, both on-premises and cloud.
• Present and communicate effectively with customers, decision makers, and internal teams including management, sales representatives, and product teams.
• Discuss business objectives, outcomes, TCO, and ROI with customers

Responsibilities

• Leading joint technical business planning, enablement, and technical strategy sessions with Zoom’s strategic partners.
• Aligning closely with Zoom’s Product teams to focus on key integrations that scale the Zoom CX solution with new customers, prospects, and partners.
• Driving technical evangelism across CX Engineers, distinguished architects, strategic partners, Zoom Marketplace, and Sales teams to support alliances and integrations.
• Presenting and demonstrating Zoom’s CX solutions to showcase the power of the platform and strategic integrations that drive better customer experiences.
• Blending high-level technical expertise with strategic business acumen to accelerate and grow Zoom’s CX offerings.
• Serving as a trusted advisor for Zoom’s CX solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed