Contact Center Chat Representative - Remote (Baton Rouge, LA)
About The Position
The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment!
Requirements
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program. (More information below!)
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Responsibilities
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member’s needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of Pelican's products and services.
Benefits
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
