Recovery Representative (Baton Rouge, LA)

Pelican State Credit Union • Baton Rouge, LA

6d • Onsite

About The Position

The Recovery Representative is responsible for working with members to negotiate satisfactory payment arrangements and maximize recoveries. This representative will manage a high volume of calls from members and external parties where they will collect and resolve charged-off loans and share accounts. This candidate should be comfortable meeting monthly collection goals.

Requirements

• 2 years of experience in consumer collections and skip-tracing required.
• High school diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Ability to collect, analyze and interpret financial data.
• Proficiency in MS Office including Outlook, Word and Excel required.

Nice To Haves

• Experience in a financial institution, collection agency, or law firm preferred.

Responsibilities

• Maximize recoveries and achieve a monthly assigned collection goal on charged off loans and shares.
• Manage a high volume of calls with members and external parties to collect and resolve charged-off loans and share accounts.
• Complete required maintenance to update reporting upon account resolution.
• Analyze settlement and loss-mitigation actions based on set parameters, escalating cases that fall outside approved guidelines.
• Perform deep skip-tracing, locate assets, and recommend legal action when appropriate.
• Identify errors and policy/procedural inconsistencies in loan/share records and take action to correct through escalating to internal associated parties.

Benefits

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED