Contact Center Care Coordinator - Referrals

The US Oncology Network•Henderson, NV

25d•Onsite

About The Position

At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine since 1974. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professionals are encouraged to join us. Career Opportunity: CCCN is seeking a Contact Center Care Coordiantor - Pre-Services Coordinator at the Central Business Office in Henderson, Nevada. The pre-services coordinator is responsible for scheduling and pre-registering new patients for exams and procedures. In this role, you will work with some of the best physicians in their fields while providing care to patients in a successful healthcare organization. SCOPE : Under general supervision, is responsible for scheduling and pre-registering new patients for exams and procedures. Maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Requirements

High School diploma or equivalent required.
Minimum three (3) years of medical receptionist experience with insurance forms and scheduling software required.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying the position.
Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility.
Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services

Nice To Haves

Associate’s degree in Finance, Business or four years of revenue cycle experience preferred.
Knowledge of this practice’s personnel, daily routines, and scheduling is a plus.

Responsibilities

Answers incoming calls and asks appropriate questions to assess patients’ needs.
Schedules new patient appointments with the appropriate provider.
Provides patients with appointment details such as time, location, directions, and instructions to patients.
Records call statistics in New Patient Log.
Maintains and updates physician schedules ensuring that patients are scheduled properly.
Works in conjunction with the triage nurses to accommodate scheduling requests.
Obtains patient demographic, insurance, and other pre-visit required information.
Enters patient information into computer systems.
Verifies patient insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
May mail or email the patient appropriate medical forms for completion prior to the first visit.
Proactively follows up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Other duties as requested or assigned.

Benefits

In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fight the war against cancer.

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