Contact Center Business Development Manager

Zoom

1d • Remote

About The Position

You will lead a team of outbound Business Development Representatives generating qualified pipeline for Zoom's Contact Center solutions. You will coach your team, refine outbound strategies, and partner cross-functionally with Sales, Marketing, and Customer Experience teams. You will directly impact revenue growth while developing the next generation of sales talent. We drive company growth by connecting businesses with Zoom Contact Center through strategic outreach. Our team collaborates closely with specialists and marketing partners to execute account-based campaigns. We expand Zoom's footprint in the customer experience space through innovation and data-driven execution.

Requirements

• 2+ years of leadership experience managing high performing business development teams
• A Builder. Solid track record of building and developing highly effective sales talent.
• A Collaborator. Proven partner and liaison with all levels and departments.
• Drive pipeline generation and achieve team quotas consistently
• Apply strong understanding of outbound prospecting strategies and account-based selling
• Coach and influence team members and cross-functional partners effectively
• Use data and dashboards to drive performance insights and decision-making
• Navigate Salesforce and modern prospecting tools (e.g., Outreach, Sales Navigator)

Nice To Haves

• Strong preference for experience in software or solution sales, working specifically with Contact Center solutions, Contact Center as a Service (CCaaS) and/or Customer Experience technologies.

Responsibilities

• Leading and coaching 6–10 Business Development Representatives to exceed pipeline, revenue, and product execution goals through regular coaching sessions and performance reviews
• Refining targeting, messaging, and outreach sequences to increase engagement and conversion across enterprise accounts
• Partnering with Sales, Marketing, and Customer Experience teams to craft highly targeted, account-based campaigns
• Driving consistent outbound activity standards including calls, emails, video messages, and social outreach using modern sales tools
• Tracking team performance using data and dashboards to diagnose challenges, improve execution, and develop individualized career growth plans
• Keep informed of product line, competition and industry trends that may impact client business activities

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed