Business Development Center Manager

Capital CDJR of Indian Trail•Monroe, NC

21h

About The Position

CAPITAL of Indian Trail is seeking an experienced and motivated Business Development Center Manager to lead our growing BDC team. With strong traffic flow and consistent lead volume, this role is a tremendous opportunity for a leader who knows how to organize, coach, and convert opportunity into results. We’re looking for someone who can bring structure, accountability, and positive energy to the team — while creating a supportive environment where performance and development go hand in hand. WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success. Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way! At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.

Requirements

Leadership or management experience (automotive BDC experience strongly preferred)
A hands-on coaching style with the ability to motivate and develop a team
Strong organizational and follow-through skills
Comfort working in a high-traffic, high-lead environment
Proficiency with CRM systems and data tracking
Goal-oriented mindset with a balanced, solutions-focused approach

Responsibilities

Lead, mentor, and develop a team of Business Development Representatives
Manage high inbound lead volume and ensure timely, professional follow-up
Monitor daily activity and key performance metrics to maximize appointment set and show rates
Provide ongoing coaching and training on prospecting, communication, and lead conversion
Utilize CRM tools to track activity, streamline processes, and improve efficiencies
Analyze performance trends and identify opportunities for growth
Collaborate with sales leadership to align BDC efforts with overall dealership goals