Contact Center Associate

Kitsap Credit Union

3h • $21 - $24 • Hybrid

About The Position

Kitsap Credit Union is hiring full-time hourly Contact Center Associates to work
out of our East Bremerton location. The first six months will be on-site, after
which you may be eligible for a hybrid schedule based on satisfactory
performance. This position is responsible for providing exceptional service
through all digital channels while deepening member relationships by
cross-selling products and services and educating on digital and self-service
options.

Requirements

• High School diploma or GED.
• Minimum one year customer service and/or retail sales experience.
• Availability during Saturdays and extended business hours.
• Excellent interpersonal communication skills including effective listening, speaking, and writing.
• Proficient in Microsoft Office applications.
• Ability to learn and maintain strong level of expertise with Kitsap Credit Union’s core operating systems and self-service technology (iPhones, Androids, etc.).
• Ability to handle stress in a high volume and fast-paced environment.

Nice To Haves

• Previous financial institution experience a plus.

Responsibilities

• Authentically engage members and callers through asking relevant and meaningful questions, identifying their needs, and making appropriate product and service recommendations.
• Perform daily operations including basic transactions, card maintenance, new accounts, assisting members with their online banking and other financial needs.
• Promote and effectively educate members on digital and self-service options, with continual education as new products and digital services are introduced.
• Contribute to and support a positive work environment to ensure an effective, high performing, and cohesive team.
• Adhere to operational, regulatory, and security requirements while minimizing losses.
• Maintain a high level of confidentiality relative to any information received directly or indirectly at all times.
• Contribute to effective department and credit union operations by performing other related duties as assigned.
• Understand, model, and represent KCU’s core values.

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED