Contact Center Agent

PedIM Healthcare•Crystal River, FL

41d•$15 - $16

About The Position

Join the Team at PedIM Healthcare! Delivering exceptional care, together. Who We Are PedIM Healthcare is the first private medical office of its kind in Citrus County – offering top-quality care for children, adults, and seniors all under one roof. We provide pediatrics, adult internal medicine, family practice, geriatrics, women’s care, medical weight-loss, sleep-medicine services and more. Our dedicated, community-focused team is committed to excellence, pride in service, and making a real difference for patients and families across Citrus County. Why Work With Us? A broad, multi-discipline practice where you can grow: pediatrics, internal medicine, weight-loss & sleep medicine specialties. A values-driven environment: we listen, we help, we understand—and we care. Community-oriented and recognized: voted “best of the best” in the region. Opportunity to make a meaningful impact by supporting patients over their full life span—from children to seniors. A workplace committed to employee development and delivering holistic care. The Role We are seeking dedicated Call Center Agents to join our Patient Contact Center team in Crystal River. Our Agents play a vital role in delivering outstanding support by assisting callers with inquiries related to our services and products. This role utilizes approved communication scripts to handle both inbound and outbound calls with professionalism and care, addressing patient registration, appointment scheduling, and general customer questions. We uphold company policies to ensure a consistently high standard of customer service throughout every interaction.

Requirements

High school diploma or equivalent; additional education or healthcare training preferred.
Demonstrated excellence in customer service with a patient-focused approach.
Knowledge of company policies, procedures, and relevant healthcare regulations (e.g., HIPAA).
Proficiency in basic computer applications, including data entry and scheduling software.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Consistently professional phone demeanor and effective call-handling techniques.
Ability to build and maintain positive relationships with patients, providers, and internal staff.
Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks.
Proven problem-solving abilities and keen attention to detail.
Capable of working efficiently in a fast-paced, high-volume call environment while maintaining quality and productivity standards.

Responsibilities

Provide exceptional customer service to promote patient satisfaction and build strong, trusting relationships.
Remain knowledgeable about current company policies, procedures, and applicable healthcare regulations to ensure accurate information is shared.
Demonstrate consistent professionalism, empathy, and clear communication in all patient and team interactions.
Answer inbound calls promptly with a warm, professional greeting; assist with patient inquiries (excluding medical advice), and route calls appropriately.
Accurately register patients over the phone, ensuring complete and correct documentation for electronic medical records.
Schedule in-person appointments efficiently based on patient needs and provider availability.
Maintain consistent phone availability during scheduled work hours, ensuring all calls are answered and no patient inquiries are left unattended.
Support the team by performing additional duties and responsibilities as assigned by leadership.