Contact Center Agent (Hybrid)

Arthritis Knee Pain Centers•Lexington, KY

1d•$14 - $17•Hybrid

About The Position

At Arthritis Knee Pain Centers (AKPC), we are dedicated to delivering exceptional, non-surgical, and non-opioid therapy to patients suffering from chronic osteoarthritis of the knee. With 17 medical practices across the U.S., our mission is to treat every patient like family-with compassion, transparency, and personalized care. We are actively seeking a high-energy, detail-oriented, and tech-savvy Contact Center Agent to join our growing team. In this role, you'll be the first point of contact for both new and existing patients, helping them get the care they need by answering questions, scheduling appointments, and directing traffic to our nationwide clinics.

Requirements

Prior experience in a contact center, telemarketing, sales, or collections is required
Excellent communication skills - both verbal and written
Typing speed of 40+ WPM with strong grammar and punctuation
Proficiency with computers and CRM systems
Strong multitasking, time management, and organizational skills
Ability to work independently in a fast-paced environment
Positive attitude with a team-player mindset
Coachable and goal-oriented with a competitive spirit

Nice To Haves

Bilingual in English and Spanish is a plus

Responsibilities

Handle inbound calls from new and existing patients
Assist patients with scheduling, rescheduling, or canceling appointments
Make outbound calls for appointment confirmations, 6-month re-evaluations, and treatment restarts
Respond to online inquiries from the website and social media (web leads)
Provide accurate information about our services and locations
Proactively engage patients to reduce cancellations and no-shows
Route calls appropriately to internal teams or local clinics
Maintain up-to-date and accurate records in our CRM system
Deliver top-notch service with empathy, patience, and professionalism