Contact Center Agent

First Onsite - US • Fort Worth, TX

6d

About The Position

A Day in the Life of a Contact Center Agent starts with making every interaction count. As the first point of contact for our valued customers, you'll resolve inquiries, tackle issues, and deliver solutions with care and accuracy. Your active listening, timely responses, and attention to detail ensure every customer feels heard, supported, and satisfied. Beyond handling calls, your insights and feedback play a key role in improving processes and enhancing the overall customer experience. At First Onsite, you'll thrive in a fast-paced, 24/7 environment, staying organized and focused while meeting goals and exceeding KPIs. Your adaptability, customer-first mindset, and teamwork ensure seamless communication across branches. Every day, your dedication drives our mission forward, directly impacting the clients we serve and helping maintain excellence in every interaction.

Requirements

• A minimum of one year of experience answering customer-related incoming calls, preferred
• Experience using customer relationship management (CRM) tools, preferred
• High school diploma or equivalent

Nice To Haves

• Bilingual strongly perferred

Responsibilities

• Achieve KPI goals set by management
• Provide feedback and suggest process improvements
• Review, record, and organize data from multiple sources
• Prepare and assist with reports, documents, and administrative paperwork
• Answer incoming calls, emails, and texts while delivering exceptional customer service
• Receive and dispatch work requests to branches
• Research and respond to high volumes of emails and communications
• Maintain flexibility to work day, swing, or night shifts in a 24/7 operation
• Follow and enforce company, state, and federal policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED