Contact Center Agent - Romulus (Must Live In/Near the Metro Detroit Area, MI)

Public Service Credit Union•Romulus, MI

About The Position

PSCU is seeking a driven and customer-focused Contact Center Agent to join our team. As a Contact Center Agent you will be responsible for handling member inquiries, resolving issues, and providing exceptional customer service. You will be the main point of contact for our members, ensuring their needs are met and their concerns are addressed in a timely and professional manner.

Requirements

18 years or older with a high school diploma or GED equivalent.
2+ years of related experience.
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask and prioritize tasks in a fast-paced environment
Strong attention to detail and accuracy
Flexibility to work shifts, including evenings, weekends, and holidays as required

Nice To Haves

Financial Institution Experience
Sales Experience

Responsibilities

Answering customer calls and emails promptly and professionally
Primary contact for video banking communication
Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints
Troubleshooting technical issues and providing guidance on product or service features
Documenting detailed information about customer interactions in our database
Recommending products and educating members to help meet their financial goals
Maintaining professionalism, empathy, and a member-centric attitude while interacting with members
Collaborating with other Remote Service Professionals to improve member service
Help to train new employees and inform them about company’s policies
Make fraud prevention, security, and accuracy a top priority
Adhering to company policies, guidelines, and protocols for consistent service delivery