Area Director - Detroit, MI

Shake Shack

13d

About The Position

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Area Directors are one of the most impactful roles at Shake Shack. The influence and scope continues to grow alongside our Company’s momentous growth. As an Area Director you are responsible for leading and managing our business through our Shack Teams – it’s all about the continuous development of our teams. You’re the ambassador of the brand – the one responsible for ensuring consistency and providing guidance that encourages our teams to execute for excellence, displaying enlightened hospitality to our teams, and making people feel valued for their efforts, so they want to grow with us, both personally and professionally.

Requirements

Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment
Adept written, verbal, and relational communication skills that allow the communication of information and ideas effectively
Possess strong interpersonal and organizational skills
Solid financial and analytical skills with experience driving sales and profits while developing people
Sets realistic objectives and goals and implements the necessary steps to achieve them
Knowledge of principles and procedures for management recruitment, selection, and training
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance.
Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience
50% travel required

Responsibilities

Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results.
Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager (GM) collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability.
Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention.
Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations.
Anticipates Guest feedback, proactively identifies active area trends, and leverages all relevant data points that result in GM accountability plans and a consistent, excellent Guest experience.
Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices.
Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty.
Accountable for completing regular, intentional Shack visits that result in validation of all compliance regulations, KPI results and upholding a healthy and safe environment for all Team Members and Guests.

Benefits

Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities
Eligibility criteria applies