Contact Center Agent I

Presbyterian Medical Services•Albuquerque, NM

About The Position

We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary. The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity.

Requirements

High school diploma or general education degree (GED) required.
Minimum six months Receptionist, Front Desk, Call Center, or Contact Center experience required.
Computer experience required; ability to work with Windows-based programs strongly preferred.

Nice To Haves

Bilingual Spanish / English or Navajo / English preferred.

Responsibilities

Greeting patients
Scheduling appointments according to established protocols
Sending messages to medical staff for inquires for medication refills
Ensuring timely and accurate escalation to the appropriate department when necessary
Performing other administrative support duties as assigned